People are not perfect – in some way or another we disappoint, and offend the people we love most. It’s one of the many human flaws we are unable to escape. Fortunately, we are able to forgive and be forgiven for our mistakes. When someone reaches out and asks for a second chance, you give it to them. It’s the courteous thing to do.
I received a phone call yesterday from Melissa at Organize.com in response to the bath pillow mishap. She wanted to personally apologize for the mistake, and right the wrong. I was given a refund for the purchase, and a voucher off my next order. They want me to give them a second chance, and I intend to do just that. Why? Because nobody is perfect…not even companies like Organize.com.